Cancellation Policy
Cancellation Eligibility:
You may cancel an order if it has not yet been shipped or processed. Orders that have been customized or personalized may not be eligible for cancellation. Please contact our customer service team as soon as possible to request a cancellation.
Cancellation Process:
To request a cancellation, please contact our customer service team at info@njjewel.com with your order details. We will check the status of your order and process the cancellation if it meets the eligibility criteria.
Refund for Cancellation:
If your order is eligible for cancellation and has not been shipped or processed, you will receive a full refund. Refunds will be issued to the original payment method used for the purchase.
Non-Cancellable Items:
Some items may not be eligible for cancellation, such as custom-made or personalized items that have already been produced. Please contact us if you have questions or concerns about cancelling your order.
Cancellation Fees:
We do not charge any fees for order cancellations that meet our cancellation policy criteria. However, if your order has already been shipped, you may be responsible for return shipping costs.
Cancellation Deadline:
Please note that there is a deadline for cancelling an order. Once your order has been shipped or processed, it cannot be cancelled. It is important to contact us as soon as possible if you wish to cancel your order.
Contact Us:
If you have any questions or concerns about our Cancellation Policy, please contact us at info@njjewel.com. Our customer service team is available to assist you with any inquiries regarding your order.